FAQ

Our store caters to tennis players at all levels – from beginners building their first tennis kit to competitive players needing tournament-ready gear. We particularly serve:

• Club players stocking up on seasonal equipment
• Coaches ordering time-sensitive training gear
• Fans of professional players like Carlos Alcaraz and Barbora Krejcikova
• Players looking for pro-grade equipment from brands like Adidas and Dunlop

We combine pro-level equipment with a delivery system as reliable as your best serve. Our Oakland-based team handles every order with the precision of a Grand Slam champion, ensuring your gear arrives ready for court action.

Our selection includes:

• Performance apparel from Adidas (men’s and women’s team tennis lines)
• Racquets from top lines like Blade, Boom, Burn, and Clash
• Training equipment including ball machines and hoppers
• Court maintenance products for clay courts
• ATP Pro Player gear and signature items from stars like Andrey Rublev
• Beginner kits and complete starter sets

Consider your skill level (beginner, intermediate, advanced) and playing style. Our Blade series offers control for precision players, while the Boom line provides power for aggressive baseliners. Beginners may prefer our specially curated starter kits.

Yes! Most of our racquets and many apparel items are designed for both right and left-handed players. Look for the “ambidextrous” or “left-handed” designation in product descriptions.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

You’ll receive tracking information via email as soon as your order leaves our Oakland facility. Use this to follow your package’s journey in real-time until it reaches your doorstep.

We process orders quickly to get your gear to you fast. If you need to make changes, contact us immediately at [email protected] or call +1 (800) TENNIS. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We deliver to over 50 countries worldwide, excluding some Asian and remote regions. Our global network ensures your tennis gear arrives wherever your game takes you.

Choose the service that matches your game:

• Standard Shipping ($12.95 USD): Like a perfectly timed serve – delivered via DHL or FedEx in 10-15 days after dispatch. Ideal for competitive players needing gear before matches.
• Free Economy Shipping: For patient players building their tennis arsenal – delivered via EMS in 15-25 days after dispatch. Free on orders over $50 USD.

Our Oakland team processes orders with pro-level precision in 1-2 business days. Each item undergoes quality inspection before dispatch – because we know your game depends on equipment integrity.

Pro Tip: Order at least 3 weeks before major tournaments or training camps to account for potential shipping delays during peak seasons.

If your gear doesn’t perform to your expectations (though we’re confident it will), we offer a 15-day return policy from the delivery date. Contact our customer service team at [email protected] to initiate the process.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be credited to your original payment method.

Our tennis-obsessed support team is ready to help:

• Email: [email protected]
• Phone: +1 (800) TENNIS (during business hours)
• Mail: Dunlop Tennis Store, 3507 Ford Street, Oakland, US 94612

Absolutely! Our team includes former players and coaches who can suggest equipment tailored to your skill level and playing style. Contact us with details about your game and we’ll serve up personalized recommendations.