At Dunlop Tennis Store, we serve every return with the same precision as a backhand volley. If your gear isn’t performing to your expectations, our hassle-free returns policy ensures you’re back on court with the right equipment quickly.

Our Return Promise

We accept returns within 15 days of delivery for most items. Your satisfaction is our match point—if you’re not completely happy with your purchase, we’ll make it right.

Important Exceptions

The following products are final sale and cannot be returned:

  • Personalized/engraved items (e.g., custom racquets with player names)
  • Ball hoppers and machines (due to hygiene reasons)
  • Braces & supports (for health and safety reasons)
  • Clay court maintenance products

Return Process

Follow these simple steps to return an item:

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with the subject line “Return Request – Order #[Your Order Number]”. Use our template below.
  2. Wait for Approval: Our customer service team (all former players who understand your needs) will respond within 24 hours with return authorization and instructions.
  3. Package Your Item: Include all original packaging, tags, and accessories. The item must be unused and in resalable condition.
  4. Ship It Back: Send the package to our Oakland facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Dunlop Tennis Store Team,

I would like to return the following item(s) from my order #[Your Order Number]:

– Product Name: [Insert]
– Size/Color: [If applicable]
– Reason for Return: [Please select: Wrong Size/Defective/Not as Described/Changed Mind]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Exchange Process

Need a different size or model? Exchanges follow the same process as returns. In your email, specify:

  • The item you wish to exchange
  • The replacement product you’d like (check stock availability on our website first)
  • Any price differences will be refunded or charged accordingly

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Delivery Time: Allow 5-10 business days for the refund to appear in your account

Note: Shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using DHL or FedEx for tracked returns

Pro Tip from Our Team

Unsure about sizing? Many of our pro player gear items (like Carlos Alcaraz or Barbora Krejcikova collections) run true to size. When in doubt, email us before ordering—our team of former players can recommend the perfect fit for your game.

Damaged or Defective Items

If you receive a damaged or defective product (rare, but it happens—even to the best of us):

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Expect priority processing for your replacement

Still Have Questions?

Our customer service team—staffed by tennis enthusiasts who’ve been in your shoes—is ready to help:

Email: [email protected]
Phone: +1 (800) TENNIS
Hours: 9am-5pm PST, Monday-Friday

We aim to handle all returns with the speed of a 130mph serve and the fairness of Wimbledon’s line judges. Thank you for choosing Dunlop Tennis Store—where every return is handled with championship-level care.