Shipping Policy

At Dunlop Tennis Store, we deliver your tennis gear with the same precision as a perfectly placed serve. Whether you’re upgrading your equipment or trying a new style, our shipping and returns policies are designed to keep you focused on your game.

Shipping Information

Order Processing

We ace order processing within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We serve tennis enthusiasts worldwide (excluding some Asian and remote regions). International customers are responsible for any customs fees or import taxes. For the smoothest delivery, we recommend:

• Providing a complete shipping address with phone number
• Being available to sign for delivery
• Checking local customs regulations for tennis equipment

Returns & Exchanges

If your gear isn’t performing to your expectations, our hassle-free returns policy ensures you’re back on court with the right equipment quickly.

Our Return Promise

• 15-day return window from delivery date
• Full refund for unused items in original packaging
• Expert advice from our team of tennis-playing customer service reps

Non-Returnable Items

Some specialty items can’t be returned for health, safety, or customization reasons:

How to Return an Item

Follow these simple steps to return an item:

1. Initiate Your Return: Email us at [email protected] within 15 days with subject line “Return Request – Order #[Your Order Number]”. Use our template below.
2. Wait for Approval: Our customer service team (all former players who understand your needs) will respond within 24 hours with return authorization and instructions.
3. Package Your Item: Include all original packaging, tags, and accessories. The item must be unused and in resalable condition.
4. Ship It Back: Send the package to our Oakland facility using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Exchanges

Need a different size or model? Exchanges follow the same process as returns. In your email, specify:

• The item you wish to exchange
• The replacement product you’d like (check stock availability first)
• Any price differences will be refunded or charged accordingly

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Delivery Time: Allow 5-10 business days for the refund to appear in your account

Note: Shipping fees are non-refundable unless the return is due to our error.

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional charges
• We recommend using DHL or FedEx for tracked returns

Damaged or Defective Items

If you receive a damaged or defective product (rare, but it happens—even to the best of us):

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a prepaid return label if needed
• Expect priority processing for your replacement

Need Help?

Our customer service team—staffed by tennis enthusiasts who’ve been in your shoes—is ready to help:

• Email: [email protected]
• Phone: +1 (800) TENNIS
• Hours: 9am-5pm PST, Monday-Friday

We aim to handle all returns with the speed of a 130mph serve and the fairness of Wimbledon’s line judges. Thank you for choosing Dunlop Tennis Store—where every return is handled with championship-level care.