Welcome to Dunlop Tennis Store! These Terms and Conditions govern your use of our website (tennis-equipments.com) and all purchases made through our store. By accessing our site or placing an order, you agree to these terms. Please read them carefully.
1. Our Store & Target Audience
Dunlop Tennis Store specializes in premium tennis equipment and apparel for players of all levels, from beginners to professionals. Our curated selection includes:
- Pro player gear collections (Carlos Alcaraz, Barbora Krejcikova, etc.)
- Performance racquets (Blade, Boom, Burn series)
- Team tennis apparel for men and women
- Training equipment (ball machines, hoppers)
- Court maintenance products
We serve tennis enthusiasts worldwide (excluding some Asian and remote regions) who value professional-grade equipment with championship-level service.
2. User Responsibilities
Account Accuracy
When creating an account or placing an order, you agree to:
- Provide accurate, current, and complete information
- Maintain the security of your login credentials
- Promptly update any changes to your information
Order Verification
You are responsible for:
- Reviewing all order details before submission
- Ensuring delivery addresses are complete and correct
- Being available to sign for deliveries when required
Prohibited Activities
You may not:
- Use our site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Resell products purchased for commercial purposes without authorization
- Misrepresent your identity or provide false information
3. Products & Services
Product Descriptions
We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs substantially from its description, please contact us immediately.
Sizing Guidance
Many pro player gear items run true to size. Our customer service team—composed of experienced tennis players—can provide sizing recommendations upon request at [email protected].
Non-Returnable Items
For health, safety, and hygiene reasons, the following cannot be returned:
- Personalized/engraved items (e.g., custom racquets)
- Ball hoppers and machines
- Braces & supports
- Clay court maintenance products
4. Ordering & Payment
Order Processing
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive:
- Order confirmation email
- Shipping notification with tracking information
Accepted Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are processed in USD. International customers may incur currency conversion fees from their financial institution.
Shipping Options
| Option | Cost | Carrier | Delivery Time | Features |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days after shipping | Tracking & insurance included |
| Free Shipping | Free (orders over $50) | EMS | 15-25 business days after shipping | Basic tracking included |
International Orders
Customers outside the U.S.:
- Are responsible for any customs fees or import taxes
- Should check local regulations for tennis equipment restrictions
- May experience longer delivery times due to customs processing
5. Returns & Refunds
Our Return Promise
- 15-day return window from delivery date
- Full refund for unused items in original packaging
- Expert advice from our tennis-playing customer service team
Return Process
- Initiate Your Return: Email [email protected] within 15 days with subject “Return Request – Order #[Your Order Number]”
- Wait for Approval: Our team responds within 24 hours with return authorization
- Package Your Item: Include all original packaging, tags, and accessories (must be unused)
- Ship It Back: Send to our Oakland facility using a trackable method
Refund Information
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method
- Delivery Time: 5-10 business days to appear in your account
- Shipping fees are non-refundable unless the return is due to our error
6. Intellectual Property
All content on tennis-equipments.com, including:
- Logos
- Product designs
- Images
- Text content
is the property of Dunlop Tennis Store or our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
7. Liability Limitations
Dunlop Tennis Store shall not be liable for:
- Any indirect, incidental, or consequential damages arising from product use
- Delivery delays caused by carriers, customs, or unforeseen circumstances
- Incorrect product selection by the customer
- Normal wear and tear of products
Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.
8. Governing Law
These Terms shall be governed by the laws of the State of California. Any disputes shall be resolved in the courts of Oakland, California.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.
10. Contact Us
Our tennis-loving customer service team is ready to help:
- Email: [email protected]
- Phone: +1 (800) TENNIS
- Hours: 9am-5pm PST, Monday-Friday
- Address: 3507 Ford Street, Oakland, US 94612
Thank you for choosing Dunlop Tennis Store—where every serve (and service) is delivered with championship-level care.